Letter from the CEO
Sept 15th, 2023
I am so grateful to all of our customers that have done business with us over the years. We have developed strong relationships with our loyal customers and have been privileged to be a part of helping them to promote and grow their brand. I was recently asked a simple question, “what is the secret to business success” and my simple answer was “make customer satisfaction the number one priority”. At Action, this is our number one priority, and we try to make every customer interaction an excellent experience.
We are committed to continuing to sharpen our customer service skills and capabilities. At this time, we are almost complete with another round of customer service training for our team. Earlier this year, we created a new customer service manager position and recruited a person to help lead our team to another level. We also had several customers voluntarily provide testimonials about the service they get from the Action team.
Most of our customers are local businesses with strong roots in Louisiana and Texas. Their children attend local schools, they shop at local stores, and they attend local events. We are strong believers in supporting our local community and this month we supported some local school sporting events along with a team for St. Jude Children’s Research Hospital Marathon Weekend. In addition, we provided support for an event benefitting Dreams Come True, an organization which grants dreams to kids ages 3-18 with life-threatening illnesses.
We’re making it happen at Action and when our customers call, we always say “we can do that!”.