Ordering
How long does it take to ship my order?
Delivery times vary based on several factors like order quantities, product availability, artwork approvals, etc. We keep a large in-stock inventory and handle most work in-house for fast, on-time delivery. Rush services are also available upon request. Contact our team to discuss your project and we’ll find the right solution for your budget and needs.
How will I be notified if an item in my order is on backorder or delayed?
We pride ourselves in carrying more in-stock inventory than most competitors, but occasionally there may be a particular item that we are unable to fulfill in tandem with the rest of your order. To avoid unnecessary delays, please specify any tentative timelines to our sales team. We’ll notify you promptly and suggest alternatives via email or phone.
Do you charge set-up fees for repeat orders?
If your repeat order was produced in-house and is identical to a previous order, no set-up fees will apply. However, promotional products typically incur set-up fees with each unique order due to the nature of the production process.
Do you require minimum quantities on all orders?
Many, but not all, of our products require minimum quantities. Our customer service team would be happy to discuss your needs to determine if a minimum is required.
Can I try on uniforms or other apparel to ensure that it fits and meets my needs?
Yes, we have a large on-site retail store with a wide selection of styles and sizes available to try on. Visit our New Iberia location, and our store associates will be happy to help you find the perfect fit and style.
Online Stores
What is the advantage of having my own company online store?
Our user-friendly online store platform makes ordering easy for both employees and program managers. We can streamline your uniform, incentive, and safety programs while ensuring brand compliance and budgetary control.
When will our points be loaded into our online store?
Each customer determines when and how many points are awarded to employees. Your points will be loaded into your organization’s online store at the beginning of the year or when designated by your company policy.
Employee Programs
What type of recognition programs do you offer?
The five main types of recognition programs we offer our customers are safety incentives, quality programs, performance rewards, service anniversary awards, and retirement gifts. Our sales team can help you create a custom program tailored to your company’s goals.
How can you help us to attract and retain employees?
Employee engagement is key to successful retention programs. We offer reward programs that motivate employees to reach their goals, with a wide range of rewards that can be redeemed in our company store or online. Contact us to learn more.
How can you help me with new hires?
Getting new hires onboarded and trained in a timely manner is critical. We work with your HR and Safety teams to create custom uniform and PPE bundles, ensuring new hires are suited up on day one. We can also recommend branded gear for welcome packages and track all shipments, keeping everyone on your team updated. Give us a call for more details.
Do you rent and clean uniforms?
No, we believe we offer a better, more cost-effective program than those offered by rental companies. Unlike standard rental uniforms, our programs provide customized uniforms that reflect your brand, professionalism, and standards. These solutions are designed to foster employee pride, teamwork, and good relations, meeting the needs of both employees and employers.
How can your uniforms program help me?
Many employers have written uniform policies that specify periodic allocations for replenishing uniforms, work boots, and other branded workwear. Administering these programs can be very difficult due to limited resources and varying hire dates. Action has established many replenishment programs to take this burden off your teams, ensure compliance with company policies, and control spending within your budgetary limits. Contact us for more information.
Artwork
Where do I send my artwork?
Click on the “SUBMIT ARTWORK” link at the top of our web page. Your files will be automatically routed to the Sales and Production teams assigned to your order. If we have questions or need clarifications, we will contact you after reviewing your submission.
What if I don’t already have a logo or other artwork?
No problem. Our graphic artist can design options for you that align with your vision. We offer different packages to assist with everything from logo to artwork creation.
Do I have to re-submit my artwork with every order?
No, we keep your artwork in our secure database. This allows us to provide you with quick and consistent re-orders without requiring you to do any extra work.