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Q: What type of bridal services do you offer?
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A: Invitations, save-the-date cards, thank you notes, napkins, attendant gifts, custom-printed T-shirts for bachelorette trips, party favors, huggies, candy and much more! And with our consultation services, we’ll help you choose just the right products for the big day.
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Q: How long does it take for bridal invitations to be printed?
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A: After the proof has been approved and all of the big decisions are made. Production is typically takes about two weeks. We will contact you when your customized invitations are ready for pick up.
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Q: How do I contact you regarding bridal services?
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A: Either by phone 800.819.1664 or Click here to contact us online.
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Q: What if I can’t visit Action Specialties during normal business hours?
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A: Can’t make it between 8 a.m. and 5 p.m.? Call 800.819.1664 and ask for Ashley Lipari or Click Here to schedule an appointment today.
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Q: How can I check on an order?
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A: Call us at 800.819.1664 and ask for customer service or Click here to email your request. If you call please be prepared to provide the following information. Who placed the order? What is on the order? Who did you work with to place the order? Was the order sent in online? What company do you work for? Your return telephone number?
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Q: What if I have a return?
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A: We can only accept return items that have not been worn and that can be resold. We do not accept returns on items with monogrammed logos or names. There is a 20% restocking fee if the return is a non-stock item that had to be ordered.
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Q: What do I do if merchandise is defective?
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A: We will exchange any defective merchandise.Call customer service or your sales representative for further details. 800.819.1664
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Q: How do I cancel an order?
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A: Your order may or may not be able to be cancelled. Most orders placed in our facility are considered to be custom jobs. Each order you place recieves a unique Work Order Number and is placed within our order fulfillment system. The cancellation of an order will depend on where in the production cycle your order is.Call customer service or your sales representative for further details. 800.819.1664
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Q: Do you monogram in-house?
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A: Yes! We have over 18 monogramming machines in-house. With more than 100 heads running at any given time, we attempt to deliver all projects on time — regardless of size and scope of project.
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Q: How many colors are possible on a single monogrammed Design?
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A: Our machines are capable of running some of the most complicated designs. With up to 15 different colors per design your Logo is sure to stand out.
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Q: What is the minimum quantity for monogramming?
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A: There are no minimums on garments and bags. There is however a minimum of 12 on caps. Call customer service or your sales representative for further details. 800.819.1664
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Q: What is the turnaround time?
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A: While we strive to complete orders in two weeks or less from the time of artwork approval, the turn around time on your order may vary. We will make every effort to meet your event date! There are at times circumstances beyond our control such as freight shipping times, item availability and high order volumes that may affect your orders processing time.Job size and complexity can also affect your orders turn around time. Call customer service or your sales representative for further details. 800.819.1664
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Q: What if I don’t have a logo set-up with Action?
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A: If you don't have a Logo on file with us, don't worry. Our in-house trained professionals will work with you and your company to design a new logo or digitize your existing one. Call customer service or your sales representative for further details. 800.819.1664
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Q: How many colors can you print?
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A: Our High Speed, automatic Screen-Printing presses and highly trained staff are capable of producing both single color designs and complicated simulated designs. With up to 11 colors your apparel is sure to shine.
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Q: What is the turnaround time?
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A: While we strive to complete orders in two weeks or less from the time of artwork approval, the turn around time on your order may vary. We will make every effort to meet your event date! There are at times circumstances beyond our control such as freight shipping times, item availability and high order volumes that may affect your orders processing time. Job size and complexity may also affect your orders turn around time. Call customer service or your sales representative for further details. 800.819.1664
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Q: Is there a minimum quantity?
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| A: While we do require that Screen-printed orders include 25 or more pieces we can do smaller quantities. Jobs that are less then our required minimum are subject to schedule availability as well as setup charges per color. Call customer service or your sales representative for further details. 800.819.1664
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Q: How is pricing determined?
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A: Quantity, shirt color, number of printed colors and number of locations printed determine the pricing on your order. Typically the more garments you order, the the better the volume discounting. The more colors, the more expensive the print charge. All locations printed on the shirt are charged individually, if there are 5 locations you will be charged for each of the 5 locations. Shirt colors are categorized by whites, lights and darks. White shirts are the least expensive to print and dark shirts are the most expensive. Call customer service or your sales representative for further details. 800.819.1664
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Q: Who do I contact get questions answered about my storefront?
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A: Technical and program function questions can be directed to Action Specialties Program & IT Department. Click here to contact us online or Call Us at 800.819.1664 and ask for our Program & IT Department.
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Q: How do I add items to my storefront?
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A: Items may be added to your program storefront by initiating a “Product Add Request." In order to initiate a "Product Add Request" please call your sales representative 800.819.1664
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Q: I forgot my password or do not know it. How do I get a new password?
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A: Use the “Password Reset” feature located on the sign in page of the program storefront. You will be asked to verify your account information and upon successful completion, you will receive an e-mail with the steps to reset your password. If you do not know your login information or do not have an e-mail address on file you will have to contact your Program Administrator.
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Q: How do I get to the online storefront?
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A: You can use any Web browser to get to your storefront (Internet Explorer 7 or above Recommended). Be sure you type in the Web address or URL of the store in the “Address Bar” and not the browser’s search bar. If you have an e-mail address on file you may also access your store by using the "User Sign In" button located at the top of our site. You also may be able to access the storefront from your company’s corporate site or intranet if the portal integration features available have been enable on your store. Company Network Administrators should ensure the storefront’s URL or friendly URL is not blocked by the company’s network security policy.
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Q: Why are there no payment methods when I am trying to check out and how do I get to make my purchase?
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A: Some program administrators impose “checkout codes” on employees to conform to their company program guidelines. Absence of payment methods at the point of checkout usually means that your access code has not been assigned correctly. This issue can be easily resolved by our Information Technology Staff. Simply Click Here or Call Action Specialties’ Program Department and we will ensure your issue is corrected. 800.819.1664
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Q: Why are some product categories empty?
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A: Action Specialties offers thousands of reward-based items. We strive keep the availability of products we offer on our storefronts up-to-date. We remove items that are no longer available or out of stock and sometimes these updates will leave an entire category empty until the replacement item(s) are added to the storefront. Our programs also offer Program Administrators the ability to restrict product access to certain groups of users. If your program administrator imposes product access codes, you may find some categories empty.
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Q: I am being asked to select my cost center from a list, but my cost center is not in the list. What do I do?
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A: Some companies will use data gathered during the checkout process including lists to select from or areas to type in information. If you are presented a pre-defined list and asked to make a selection, yet do not find the correct value, Click Here to contact us online or Call Action Specialties’ Program Department and we will ensure your issue is corrected. 800.819.1664
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Q: Why can’t I type in my “Ship To” address?
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A: If you find that you cannot type in the “ship to” address because it is not available or it is grayed out, your Program Administrator has implemented the storefront “Address Book” feature, which requires users to select one of the pre-defined address from a list of addresses.
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Q: My “Ship To” address is present; why can’t I proceed with checkout?
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A: Our stores offer many different custom options to program administrators. A few of them are the ability customize the shipping charges and selection of shipping vendors. If your store is set to assess a shipping charge and you have identified your “ship to” address correctly yet you cannot continue with checkout, Click here to contact us online or Call Action Specialties’ Program Department. We will evaluate your ship-to country, zip code and add a shipping provider/method that services your indicated country and zip code. 800.819.1664
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Q: I need to submit my order request for approval, however: 1. My approver/manager is not in the list or 2. The person to whom my request is being mapped is not my approver/manager. How do I get this resolved?
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A: Some programs utilize the “Order Approval” accounting model on their store. There are several ways to implement this feature. If you are submitting your order request and are required to select the appropriate person to approve your order, yet that person’s name is not found in the list, please contact your Program Administrator and inform them of the name you believe is the correct person to submit your requests to. They will then have to submit an “Add/Change” request to Action Specialties Program Department. Likewise, if you are already linked to a person whom you believe is the incorrect person (with no alternative selection available), please contact your Program Administrator and do not proceed until the issue has been resolved.
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Q: Where do I type the name that I want embroidered on my item?
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A: Some items are offered with embroidered name/title options. Click the button labeled “customize” found on the product detail page. This will present a new page with instructions for typing the embroidered name or title. Some company Program Administrators offer employees the option of having their name embroidered without giving them the ability to type in their name. In those cases, the name or title embroidered will be the one submitted by the company Program Administrator.
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Q: Why can’t I select the color of the item found in the picture of the item?
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A: Action Specialties offers thousands of reward-based items. We strive keep the availability of products we offer on our storefronts up-to-date. We remove items that are no longer available or out of stock and sometimes these updates will make some options unavailable on products in the storefront. When a specific color runs out of stock it is removed from the list of selectable colors until the replacement item(s) are added to the storefront. Replacement items or stock replenishment does not garuntee color availability.
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Q: I have enough points, yet I can’t finalize checkout.
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A: Storefronts can be configured with different combinations of payment methods. If you have enough points to cover the order total and are not able to checkout, Click here to contact us online or Call Action Specialties’ Program Department so we can assist you with your order. Program Administrators can impose purchase policies that restrict what type of purchases program points may be used for. You may also be required to indicate how much of each available payment method you would like to use to complete the purchase. Program Administrators can also restrict the quantity of an item(s) that can be purchased in a specified time frame.
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Q: How do I add more products to my shopping cart?
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A: To add more items to your shopping cart, enter a new search term on the Search page or just simply select a category on the left-side of the page, to continue shopping. Once you have found an item you want, click the Order button on the item's product detail page to add the item to your Shopping Cart. When you have finished adding items to your Shopping Cart, click the Checkout button to proceed through the checkout process.
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Q: How do I know my order has been placed?
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A: Upon successful completion of an order, you will receive an Order Number. The Order Number will appear in the upper left corner of the Order Confirmation page. If you have an email address recorded in your profile, your Order Number will be sent to the email address recorded in your profile as well.
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Q: How secure is my online storefront?
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A: Your online program storefront is secured with SSL 128 bit encryption.
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| Uniform, Safety & Incentive Programs | | | | |
Q: How do you help organizations with the management of their programs?
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A: Our unique system provides Program Administrators with easy-to-use online tools to manage user accounts and program balances in real time. Our program department provides training and support for all management tools. No matter what your management needs are, our experienced program department ensures your program stays on course and easy to manage.
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Q: How do I set up an online program for my organization?
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A: Call Action Sepcialties and ask for Jay Roth, our program expert. He will review all of the program models and options we offer. Once you identify your program requirements, Action Specialties can fit your program with the latest and greatest program solutions available today. 800.819.1664
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Q: Who do you currently provide programs to?
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A: We provide programs to many industries including, petroleum & gas, fleet, marine, financial, medical, energy & utility, education, engineering, aviation and many more. Call Customer Service or Click Here to contact one of our sales representatives online. 800.819.1664
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Q: How many employees can you support through a program?
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A: Unlimited. We’ve created programs for fewer than 100 users and some with nearly 20,000 users.
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Q: What kind of reporting mechanisms are in place?
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A: We offer more than 40 different reports on our reporting console, which is part of the program administration portal. Reports can be viewed online in a Web browser or received in spreadsheet format delivered to your e-mail.
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Q: How easy is it for my employees to use the system?
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A: Employees are provided a login and password to the secure program storefront and can sign in anytime using a Web browser. We use a typical ecommerce shopping cart solution that employees likely are already familiar with.
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Q: What is the delivery turnaround time for items offered?
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A: We believe quick delivery is just one part of what keeps employees happy with their program. So we invest in efficiency of production and product delivery. Generally, items are shipped anywhere from 1 day up to 3 weeks, pending availability and customization.
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Q: Can my employees order without going online if they don't have access to the Internet?
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A: Action Specialties works with Program Administrators to find the next best solution to online ordering. Our In-House store provides an excellent shopping environment for those without readily available Internet access or for those looking to stop-and-go.
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Q: Can my storefront be customized to represent my brand?
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A: Yes! One of the many features of our customized program storefronts is the ability to brand your storefront with your company logo and company announcements. Our store even offer the ability to offer items with branding or customization options.
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Q: Can I select items specifically for my storefront and price points for those items?
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A: Yes. Items can be selected from our online libraries or you can introduce your own personally selected items. We also offer different currency models to fit your program requirements.
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Q: Where can I see my total point balance?
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A: Once you sign in to your program storefront, you will see your available balance displayed just beneath your name in the upper left section of the store.
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Q: Where can I find the history of points I have received?
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A: A complete history of points loaded into your account can be found in the “Program Summary” section of your account.
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Q: Where can I find my order history?
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A: A complete order history can be found in the “Order History” section of your account.
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Q: On which materials can you print?
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| A: Our in house High speed, Wide-Format printers offer limitless possibilities. From yard signs and aluminum signs to trade Shows and hard hats our trained staff can provide a stunning face lift for your corporate image. We can print on vinyl, canvas, banners, removable wall materials, magnetic materials and hundreds of other materials. Call customer service or your sales representative for further details. 800.819.1664
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Q: What is the production time?
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A: While we strive to complete orders in two weeks or less from the time of artwork approval, the turn around time on your order may vary. We will make every effort to meet your event date! There are at times circumstances beyond our control such as freight shipping times, item availability and high order volumes that may affect your orders processing time. Job size and complexity may also affect the turn around time of your order. Call customer service or your sales representative for further details. 800.819.1664
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Q: How do I place the order?
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| A: Orders can be placed with any of our sales or customer service representatives who handle everything from getting your art started to final art approvals and order placement.
800.819.1664
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Q: How do I get prices?
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A: The nature of what we do is so customized, pricing on most jobs are also customized per order. Call customer service or your sales representative for further details. 800.819.1664
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